Terms of Service

These terms apply when you use Sportra as a player or as a venue partner. By creating an account or making a booking, you agree to them.

What Sportra is

Sportra is a marketplace. We connect players who want to book and play with venues that operate courts and facilities. The venue provides the facility and is responsible for it; Sportra provides the platform through which it is found, booked and paid for.

Your account

You must give accurate details and keep your login credentials to yourself. You are responsible for activity under your account. Tell us at hello@sportra.co if you think someone else has access to it.

You must be old enough to enter a contract where you live, and at least 13, to hold an account.

Bookings and matches

A booking is confirmed when payment for it clears. Until then the slot is not held.

In an open match, each player joins and pays for their own place. If a match does not reach the players it needs, it may be cancelled and everyone who paid is refunded under the Refund Policy.

Turning up, playing safely and following the venue’s own rules is between you and the venue. Sportra does not supervise play and is not a party to what happens at the facility.

Prices, fees and payment

Venues set their own prices. Sportra adds a booking fee, which is shown to you before you pay, and which is what we charge for running the platform.

Payments are handled by our payment processor. Amounts are charged in the currency shown at checkout.

Wallet

Refunds and credits are held in your Sportra wallet and can be used for future bookings. See the Refund Policy for how and when refunds are issued.

If you are a venue partner

You are responsible for the accuracy of your listings, for honouring confirmed bookings, for the safety and condition of your facilities, and for holding the licences and insurance your local law requires.

You keep the price you list. Payouts are made to the account you register with us, on the schedule set out in your agreement with Sportra.

Acceptable use

Do not use Sportra to break the law, to harass anyone, to make bookings you do not intend to honour, to scrape or overload the service, or to impersonate someone else. We may suspend or close accounts that do.

Our content

The Sportra name, logo, software and interfaces belong to us. Content you upload remains yours; you give us permission to host and display it as needed to run the service.

Availability and liability

We work to keep Sportra available but we do not guarantee uninterrupted service. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to the fees you paid us in the twelve months before the claim.

Nothing here excludes liability that cannot lawfully be excluded.

Ending your use

You can close your account at any time. We may suspend or end access where these terms are broken, or where we are required to.

Changes

We may update these terms. If we do, we will update the date at the top of this page. Continuing to use Sportra after a change means you accept it.

Getting in touch

Questions about these terms go to hello@sportra.co.