Privacy Policy
Last updated 29 October 2026
This policy explains what personal data Sportra (“we”, “us”, “our”) collects, why, who we share it with, and what you can do about it. It applies to:
- the Sportra app for iOS and Android, used by players;
- the Sportra Manager and Sportra Admin web portals, used by venue partners and our team;
- this website, sportra.co, including its contact and partner enquiry forms.
Together we call these the “Service”. The Service is operated in Pakistan by Finestra (SMC Private) Limited, The Koworking, Room VO-1, House A-205, J Block, North Nazimabad, Karachi, which is responsible for your personal data under this policy.
If you have a question about this policy or about your data, write to hello@sportra.co.
1. Information you give us
Account. When you sign up we ask for your name, email address, phone number, password, country and city. Your phone number should be one you use on WhatsApp, because venues use it to reach you about a booking. Your password is stored only as a hash; we cannot read it. We send a one-time code to your email address to confirm you own it.
Profile. You can add a short bio, a profile photo, a cover image and sport profiles for the sports you play. These make up your public profile.
Teams and matches. Team names and logos, who belongs to which team, the matches you host or join, and invitations you send, accept or decline.
Payments. When you pay by card, your card details are entered directly with our payment gateway and are not stored by Sportra; the gateway gives us a transaction reference. When you top up by bank transfer, you upload an image of the transfer receipt so we can verify it. We keep a record of each payment, top-up, refund and payout.
Venue partner details. If you list a venue we collect the organisation’s name, contact details and logo; each venue’s name, address, location, cover photo, optional gallery photos, sports and amenities; the facilities and prices you set; the staff accounts you invite; and the business, tax and bank account details we need to verify you, apply the correct taxes and pay you.
Support and enquiries. When you contact us we keep your name, contact details, your message and any attachments.
2. Information we collect automatically
Session details. When you sign in we record the IP address, the approximate location (country and city) derived from it, and details about your device and app version. We use these to help prevent abuse and diagnose problems.
Usage analytics. The app and portals send product analytics to PostHog so we can understand which features are used and where people get stuck. It is not used for advertising and we do not sell it. You can turn analytics off from Settings in the app.
Diagnostics. If the app or a portal crashes or hits an error, a report goes to Sentry with the error, device and app version, and your user ID. We limit the personal data included in these reports.
Security logs. Our servers rate-limit requests by IP address and keep logs to detect and stop abuse.
3. Information we receive from others
Invitations. When someone invites you to a team or organisation by email, we hold your email address so we can deliver the invitation.
Payment gateway. Our payment gateway tells us whether a card payment succeeded, failed or was disputed.
4. How we use your information
- To create and secure your account and keep you signed in.
- To show you venues, matches and teams relevant to your country and city.
- To take bookings, run matches and your wallet, verify payments, process refunds and, for venue partners, calculate taxes and make payouts.
- To let a venue contact you about a booking you have made.
- To send transactional emails such as verification codes, password resets and invitations, and to answer support requests.
- To detect and prevent fraud, abuse and spam, to fix errors, and to understand how the Service is used.
- To meet legal, tax and accounting obligations.
5. Who can see your information
Other users. Your name, profile photo, cover image, bio and sport profiles are visible to other users as part of the Service’s social features, such as teams, matches and invitations. Your email address and phone number are not shown to other users.
Venue partners. When you book, the venue and its staff can see your name and phone number so they can reach you about that booking, along with the booking itself.
Uploaded images. Profile photos, cover images, team logos and venue images are publicly accessible. Receipts, attachments and documents are not.
Our team. Sportra administrators can see account, payment, booking, match, venue and support records in order to run the Service and handle support.
6. Service providers we share data with
We do not sell personal data. We share it with the providers below, each of which processes it only to provide its service to us.
| Provider | What it does |
|---|---|
| Payment gateway | Processes card payments and holds card details |
| Hetzner | Hosts our servers and database |
| Cloudflare | Stores uploaded files and hosts this website |
| Resend | Delivers our transactional email |
| PostHog | Product analytics |
| Sentry | Error and crash reporting |
Some of these providers process data outside Pakistan.
We may also disclose personal data where the law requires it, in response to valid legal process, to establish or defend legal claims, or to protect the rights and safety of our users.
7. Security
Connections to the Service use HTTPS, passwords are stored as hashes, and sensitive files are not publicly accessible. No system is perfectly secure and we do not claim ours is. Use a strong, unique password and tell us at hello@sportra.co if you think someone else has access to your account.
8. How long we keep your data
We retain your personal data for as long as your account is active. If you request account deletion, your account will be deactivated and will no longer be visible on the platform. Because your account is linked to booking, match, team, and payment records shared with other users, the underlying data is retained as required to maintain the integrity of those records and to comply with legal and financial obligations. We will take reasonable steps to anonymize or suppress personal identifiers where feasible.
Payment records are kept for as long as tax and accounting law requires. Other records are kept for as long as we need them to run the Service.
9. Your rights and choices
Depending on where you live you may have the right to access the personal data we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy of it.
You can edit your profile, turn off analytics and delete your account from Settings in the app. For anything else, write to hello@sportra.co. We may ask you to confirm you own the account first.
10. Children
The Service is available to users of all ages. Users under the age of 13 should use the Service only with the involvement and consent of a parent or legal guardian. Parents or guardians who believe their child has provided personal information without their consent may contact us to request deletion of that data.
11. Changes to this policy
When we change this policy we update the date at the top of this page. Continuing to use the Service after a change means you accept the updated policy.
12. Contact
Questions and requests about this policy go to hello@sportra.co or +92 300 1303277, or by post to Finestra (SMC Private) Limited, The Koworking, Room VO-1, House A-205, J Block, North Nazimabad, Karachi, Pakistan.