Refund Policy
Last updated 18 September 2026
This policy explains when money you have paid through Sportra is refunded, how much comes back, and how it reaches you. It forms part of the Terms of Service.
1. How refunds work
Where it goes. Refunds are credited to your Sportra wallet, usually immediately, and can be used for any future booking or match. If you would rather have the money in your bank account, write to us and we will transfer it within 14 business days of confirming your request, less any bank charges.
How much. Cancellation and refund policies for bookings are set by individual venues. We are not responsible for disputes between players and venues about them.
2. Facility bookings
You cancel. You can cancel a booking within the venue’s cancellation policy, and the refund that policy allows is credited to your wallet.
The venue cancels, or we cancel. If a venue cancels a booking, or we cancel or refund one because of an error on our side, the full amount you paid is refunded.
The booking has started, or you do not turn up. A booking cannot be cancelled once its start time has passed, and an unused booking is not refunded. The venue held the slot for you.
3. Matches
Your share of a match is held from your wallet when you join.
Before the match is confirmed. If you leave, or the host cancels, held shares are returned to their players’ wallets.
After the match is confirmed. A confirmed match is a booking, so the venue’s cancellation policy applies to it. If the match is cancelled within that policy, each player is refunded their share of what it allows. If you leave a confirmed match, your share is not refunded, because the venue has already been paid for the slot.
The match has started. It cannot be cancelled and no refund is due.
4. Wallet top-ups
Credit you add to your wallet is meant to be spent on the Service. If you have unspent credit that you added yourself and no longer want, write to us and we will transfer it to your bank account, less any bank charges, within 14 business days of confirming your request.
5. Payments that were fraudulent, disputed or reversed
If a payment that funded a booking, match share or top-up is found to be fraudulent, is disputed, or is reversed by the bank or card issuer, we may reverse what it paid for and recover the amount from your wallet. No refund is due on a reversed payment.
6. Venue partners
A venue is paid only for bookings that go ahead. When a booking is refunded for any reason, the venue price for it is reversed from the venue’s wallet.
7. Disputes
If you think a refund has been handled wrongly, or a payment of yours has not been recognised, contact us at hello@sportra.co or +92 300 1303277 with the booking or payment details and we will look into it before you raise a dispute with your bank.